MB-240 : Microsoft Dynamics 365 for Field Service

MB-240 : Microsoft Dynamics 365 for Field Service


  Intermediate

Regular Price : $2400.00
Offer Price :$1999.00

Course Overview

Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects.

This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Job role: Functional Consultant

Course Contents: Download PDF

Microsoft Certified: Dynamics 365 Field Service Functional Consultant  Associate - Credly

Course Outline

Learning Path 1: Configure Field Service Application

  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources
  • Schedule crews, facilities, and resource pooling

Learning Path 2: Manage Work Orders

  • Work order management
  • Manage incident types
  • Create and perform inspections

Learning Path 3: Schedule & Dispatch Work Orders

  • Manage scheduling options
  • Configure schedule boards
  • Resource Scheduling Optimization

Learning Path 4: Manage the Field Service Mobile App

  • Get started with the Dynamics 365 Field Service Mobile application
  • Customize and configure the Dynamics 365 Field Service Mobile app
  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service


Learning Path 5: Manage Inventory & Purchasing

  • Manage inventory and warehouses
  • Manage purchasing and returns

Learning Path 6: Implement Assets & Connected Devices

  • Customer assets
  • Connected Field Service

Learning Path 7: Power Platform for Field Service

  • Create custom apps for Dynamics 365 Field Service
  • Gather customer feedback with Dynamics 365 Customer Voice

Course Objectives

Skills gained

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.
  • Configure the system to support resource needs.
  • Define commonly reported issues and template them for easier consumption.

Pre-requisites

Basic understanding of Dynamics 365 features, functionality, and navigation.

Related Certifications & Courses
MB-210 : Microsoft Dynamics 365 Sales
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This course includes:

  • Official MS Learn Courseware
  • Exam Preps
  • Achievement Badge from Microsoft
  • Course Completion Certificate
  • Post Training Support
  • Experienced & Certified Instructors
  • Train from AnyWhere
  • Interactive Hands-On Labs
  • Personalized Learning Plans
  • Flexible Scheduling
  • Accredited Training
  • Cost-Effective Pricing

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