MB-230 Dynamics 365 for customer engagement for customer service

MB-230 Dynamics 365 for customer engagement for customer service



Duration : 4 Days

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Job role: Functional Consultant

Regular Price : $1800.00
Special Price :$1200.00


Upcoming Schedules

Start Date End Date Delivery Location Details
2/28/2023 3/3/2023 Online (09 to 05 EST) Register
3/28/2023 3/31/2023 Online (09 to 05 EST) Register
4/25/2023 4/28/2023 Online (09 to 05 EST) Register
5/23/2023 5/26/2023 Online (09 to 05 EST) Register
6/20/2023 6/23/2023 Online (09 to 05 EST) Register
7/18/2023 7/21/2023 Online (09 to 05 EST) Register


This course includes:

  • Official MS Learn Courseware
  • Exam Preps
  • Course Completion Certificate
  • Post Training Support
  • Experienced & Certified Instructors
  • Train from AnyWhere
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