This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.
Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
Module 2: Learn the fundamentals of Dynamics 365 Marketing
Module 3: Learn the fundamentals of Dynamics 365 Sales
Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
Module 5: Learn the Fundamentals of Dynamics 365 Field Service
Labs Included : Yes
Benefits to Learners:
- Learn from Microsoft Certified Trainer
- Completion Certificate
- Exam Preps
- Discounted Exam Vouchers (post training - optional)