MB-260 : Microsoft Customer Data Platform Specialty

4 Days
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Intermediate

Regular Price : ~~$2400.00~~
Offer Price :$1200.00

Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Audience Profile

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Job role: Functional Consultant

Course Contents : Download PDF

Course Outline

Learning Path 1: Get Started with Dynamics 365 Customer Insights - Data

Introduction to the customer data platform
Administer Dynamics 365 Customer Insights - Data
Explore user permissions in Dynamics 365 Customer Insights - Data

Learning Path 2: Ingest Data into Dynamics 365 Customer Insights - Data

Import and transform data
Connect to data sources
Work with data

Learning Path 3: Create Unified Customer Profile

Map data
Match data
Merge data
Find customers

Learning Path 4: Work with Dynamics 365 Customer Insights - Data

Define relationships and activities
Work with measures
Work with segments

Learning Path 5: Enrich Data & Predictions with Customer Insights

Enrich data
Use predictions
Use machine learning models

Learning Path 6: Manage External Connections

Export data from Customer Insights - Data - Data
Use Customer Insights - Data - Data with Microsoft Power Platform
Display Customer Insights - Data - Data records in Dynamics 365 apps
More ways to extend Customer Insights - Data

Course Objectives

After completing this course, Student will be able to :

Clean, transform, and ingest data into Dynamics 365 Customer Insights
Create a unified customer profile
Work with Dynamics 365 Customer Insights
Enrich data and predictions
Set up and manage external connections
Administer and monitor Customer Insights

Pre-requisites

Before attending this course, students must have:

Familiarity with Dynamics 365 Customer Insights
Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

For any custom schedule, please email us at info@gtechlearn.com or Call us at 1-844-355-9898(Toll Free - North America) or 1800 309 9898 (Toll Free - India)

This course includes:

Official MS Learn Courseware

Exam Preps

Achievement Badge from Microsoft

Course Completion Certificate

Post Training Support

Experienced & Certified Instructors

Train from AnyWhere

Interactive Hands-On Labs

Personalized Learning Plans

Flexible Scheduling

Accredited Training

Cost-Effective Pricing