MB-260 : Microsoft Customer Data Platform Specialty

MB-260 : Microsoft Customer Data Platform Specialty


  Intermediate

Regular Price : $2400.00
Offer Price :$1200.00

Course Overview

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

Audience Profile

Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
 
Job role: Functional Consultant
Course Contents : Download PDF

Course Outline

Learning Path 1: Get Started with Dynamics 365 Customer Insights - Data

  • Introduction to the customer data platform
  • Administer Dynamics 365 Customer Insights - Data
  • Explore user permissions in Dynamics 365 Customer Insights - Data

Learning Path 2: Ingest Data into Dynamics 365 Customer Insights - Data

  • Import and transform data
  • Connect to data sources
  • Work with data

Learning Path 3: Create Unified Customer Profile

  • Map data
  • Match data
  • Merge data
  • Find customers

Learning Path 4: Work with Dynamics 365 Customer Insights - Data

  • Define relationships and activities
  • Work with measures
  • Work with segments


Learning Path 5: Enrich Data & Predictions with Customer Insights

  • Enrich data
  • Use predictions
  • Use machine learning models

Learning Path 6: Manage External Connections

  • Export data from Customer Insights - Data - Data
  • Use Customer Insights - Data - Data with Microsoft Power Platform
  • Display Customer Insights - Data - Data records in Dynamics 365 apps
  • More ways to extend Customer Insights - Data

Course Objectives

After completing this course, Student will be able to :
  • Clean, transform, and ingest data into Dynamics 365 Customer Insights
  • Create a unified customer profile
  • Work with Dynamics 365 Customer Insights
  • Enrich data and predictions
  • Set up and manage external connections
  • Administer and monitor Customer Insights

Pre-requisites

Before attending this course, students must have:
  • Familiarity with Dynamics 365 Customer Insights 
  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform

For any custom schedule, please email us at info@gtechlearn.com or Call us at 1-844-355-9898(Toll Free - North America) or 1800 309 9898 (Toll Free - India)


This course includes:

  • Official MS Learn Courseware
  • Exam Preps
  • Achievement Badge from Microsoft
  • Course Completion Certificate
  • Post Training Support
  • Experienced & Certified Instructors
  • Train from AnyWhere
  • Interactive Hands-On Labs
  • Personalized Learning Plans
  • Flexible Scheduling
  • Accredited Training
  • Cost-Effective Pricing

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