81060-SP : Self-Paced : Configuration in Dynamics 365 Sales & Customer Service

81060-SP : Self-Paced : Configuration in Dynamics 365 Sales & Customer Service


  3.5 hrs. Videos
  Download Contents
  Intermediate

Regular Price : $49.99
Offer Price :$9.99

Course Overview

This learning course provides students with the tools to configure a Dynamics 365 implementation for Sales and Service. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create and maintain an organizational security structure, create guided business processes, automate tasks, and other specific customizations.
 

Features:

  • Full HD Videos
  • 24x7 Access
  • Access from anywhere, anytime, any device
  • Embedded Quizzes
  • No-Cost Cert Preps included

Course Outline

Module 01: Configuring Dynamics 365. 

Course Overview.

Module Overview.

  • Configuring Dynamics 365.
  • Security.
  • User Management.
  • Email System Settings and Configuration.
  • Teams.

Module Review.. 

Test Your Knowledge Questions: 

Module 02: The Dynamics 365 Security Model 

Module Overview..

  • Purpose of the Security Model 
  • Security Roles Explained. 
  • Defining Permissions.
  • Privileges.
  • Access Levels.
  • Options for creating Security Roles.
  • Security Roles and Business Units. 
  • Assigning Security Roles.
  • Multiple Security Roles.
  • Security Roles:  Layered Approach. 
  • Teams and Security Roles. 

Module Review.

Test Your Knowledge Questions: 

Module 03: Implementing Hierarchical Security.

Module Overview..

Hierarchy Security. 

Managerial Hierarchy Security. 

Positional Hierarchy Security.

Module Review.

Module 04: Knowledge Management. 

Module Overview.

  • The Big Picture
  • Searching the Knowledge Base. 
  • Enabling Knowledge Search.

Module Review.

Test Your Knowledge Questions:

Module 05: Introduction to Processes.

Module Overview.

  • Processes and Automation.
  • Business Process Flows.
  • Workflow Basics.
  • Creating a Basic Workflow.
  • Convert a Workflow.

Module Review.

Test Your Knowledge Questions.

Module 06: Business Process Flows.

Module Overview.

  • What are Business Process Flows?.
  • Enabling Business Process Flows.
  • Steps, Stages, and Categories.
  • Working with Multiple Entities.
  • Conditional Branching.
  • Create a Business Process Flows.
  • Mobile Task Flows.

Module Review.

Test Your Knowledge Questions. 

Module 07: Dynamics 365 and Office 365.

Module Overview.

  • Integration Options.
  • Folder Tracking.
  • Exchange Folder Mapping.
  • Types of Office Group 365 Groups Integrations.
  • SharePoint Integration Overview.
  • OneNote in Dynamics 365.
  • Module Review.
  • Test Your Knowledge Questions.

Course Objectives

Dynamics 365 Sales & Service Configration

Pre-requisites

No Prerequisites



This course includes:

  • Official MS Learn Courseware
  • Exam Preps
  • Achievement Badge from Microsoft
  • Course Completion Certificate
  • Post Training Support
  • Experienced & Certified Instructors
  • Train from AnyWhere
  • Interactive Hands-On Labs
  • Personalized Learning Plans
  • Flexible Scheduling
  • Accredited Training
  • Cost-Effective Pricing

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