Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Module 00: Course Introduction Module 01: Intro to Sales Management Module 02: The Dynamics 365 Security Model Module 03: Implementing Hierarchical Security Module 04: Knowledge Management Module 05: Introduction to Processes Module 06: Business Process Flows Module 07: Dynamics 365 and Office 365 Module 08: Course Review

How to configure specific application features such as auto-numbering and data management Provide guidance on the designing a security model Using Dynamics 365’s security model to control access to data, features, and functions How to create and maintain Business Process Flows Look at how to implement and configure a Knowledge Management solution Provide an overview of processes that are available and when each process type should be used Configure Dynamics 365 and Office 365 integration scenarios

A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015 It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 applications training Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality