Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Duration : 2 Days

Course Contents

Module 00: Course Introduction
Module 01: Intro to Sales Management
Module 02: The Dynamics 365 Security Model
Module 03: Implementing Hierarchical Security
Module 04: Knowledge Management
Module 05: Introduction to Processes
Module 06: Business Process Flows
Module 07: Dynamics 365 and Office 365
Module 08: Course Review

At course completion:

How to configure specific application features such as auto-numbering and data management
Provide guidance on the designing a security model
Using Dynamics 365’s security model to control access to data, features, and functions
How to create and maintain Business Process Flows
Look at how to implement and configure a Knowledge Management solution
Provide an overview of processes that are available and when each process type should be used
Configure Dynamics 365 and Office 365 integration scenarios


A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015
It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 applications training
Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality

Regular Price : $900.00
Special Price :$600.00

Upcoming Schedules

Start Date End Date Delivery Location Details
For any custom schedule, please email us at or Call us at +1 951.821.5678

This course includes:

  • 24x7 Lab Access during your Training
  • Official Courseware
  • Free retake upto 6 months
  • Post Training Support
  • Experienced Instructors
  • Train from AnyWhere