81031 : Service Management in Microsoft Dynamics NAV 2017

This Digital Learning course covers the use of service management capabilities in Microsoft Dynamics NAV 2017 to help companies optimize on their service operations. This course explains the service management structure, the setup of service management, time management, service order and service item. It also covers service orders, planning management, service contracts and additional features such as job queue and service price management.

Module 00: Course Introduction Module 01: Service Management Overview Module 02: Service Items Module 03: Service Orders Module 04: Processing Service Module 05: Posting Service Module 06: Planning Management Module 07: Service Contracts Module 08: Service Price Management Module 09: Job Queue Module 10: Course Review

What is Service Management Service Item and Setup Create Service Items Manually Creating Service Items from a Service Order Creating a Service Items Automatically Service Item Components Warranty for Service Items and TroubleShooting Service Item History Service Order Setup Service Lines, Shelves and Quotes Loaners and Setup Registering Service Consumption Using Standard Service Codes Registering Spare Parts and Replacing Components Using Serial Numbers Using Bin Code when Registering SpareParts WMS Integration Registering Fault Codes Repair and Service Order Status Posting Service Setup Post Service when Servicing is Completed Post Service Usage During Servicing Post Consumption Undo Shipment and Consumption Planning Management Setup Resources and Allocation Service Tasks Allocation Status and Repair Status Service Contracts and Setup Operational Information on the Service Contract Invoice Details on the Service Contract Service Contract Functions and Quotes Periodic Activities Service Price Adjustment Groups Performing a Service Price Adjustment Job Queue

General knowledge of Microsoft Windows General accounting knowledge