This course focuses on one of the most important features of Microsoft Dynamics CRM, the ability to automate business processes. Starting with the reasons to automate, and identifying opportunities for automation, walking through automation opportunities with Business Process Flows, Business Rules, Workflows, and Dialogs, wrapping up with a lesson on troubleshooting the most common issues related to workflows and dialog processes.
Topics covered in this Digital Learning course include:
Module 00: Course Introduction
Module 01: Reason to Automate?
Module 02: Introducing Business Process Management
Module 03: Business Process Management Solutions
Module 04: Business Rules
Module 05: Workflows
Module 06: Dialogs
Module 07: Troubleshooting Process Issues
Module 08: Course Review
Automating Microsoft Dynamics CRM with Business Process Management - Course Reference Materials
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