80714 : Automating Microsoft Dynamics CRM with Business Process Management

This course focuses on one of the most important features of Microsoft Dynamics CRM, the ability to automate business processes. Starting with the reasons to automate, and identifying opportunities for automation, walking through automation opportunities with Business Process Flows, Business Rules, Workflows, and Dialogs, wrapping up with a lesson on troubleshooting the most common issues related to workflows and dialog processes. Topics covered in this Digital Learning course include: Module 00: Course Introduction Module 01: Reason to Automate? Module 02: Introducing Business Process Management Module 03: Business Process Management Solutions Module 04: Business Rules Module 05: Workflows Module 06: Dialogs Module 07: Troubleshooting Process Issues Module 08: Course Review Resources: Automating Microsoft Dynamics CRM with Business Process Management - Course Reference Materials Survey Link: Microsoft welcomes your evaluation of this course for the purpose of improving the Microsoft training products and programs. Click on the Course Evaluation link to open the survey form after you have completed this course. Course Evaluation an>

Module 00: Course Introduction Module 01: Reason to Automate? Module 02: Introducing Business Process Management Module 03: Business Process Management Solutions Module 04: Business Rules Module 05: Workflows Module 06: Dialogs Module 07: Troubleshooting Process Issues Module 08: Course Review

Describe the purpose of automating processes Describe Microsoft Dynamics CRM Business Process Management Configure Business Process Flows Create and Activate Business Rules Create and Activate Workflows Create and Activate Dialogs

Basic understanding of Dynamics CRM