80597 : Service Management in Microsoft Dynamics NAV 2013 R2

This Digital Learning course covers the use of service management capabilities in Microsoft Dynamics NAV 2013 R2 to help companies optimize on their service operations. This course explains the service management structure, the setup of service management, time management, service order and service item. It also covers service orders, planning management, service contracts and additional features such as job queue and service price management. Topics covered in this Digital Learning course include:

Module 00: Introduction Module 01: Service Management Overview Module 02: Service Management Setup Module 03: Service Items Module 04: Service Orders Module 05: Working on Service Orders Module 06: Planning Management Module 07: Service Contracts Module 08: Additional Features

Learn about the type of business to which service management is intended. Learn about the benefits of service management. Explain the structure of service management. Demonstrate how to set up service management. Learn about service items. Explain how to set up service items. Learn about service orders. Explain how to set up service orders. Introduce service contracts. Describe planning management and service contracts. Explain the use of the Job Queue

Learners taking this course must have basic knowledge of Microsoft Dynamics NAV 2013. It is recommended that the learners complete the e-learning course Introduction in Microsoft Dynamics NAV 2013 R2.