Module 00: Introduction
Module 01: Service Management Overview
Module 02: Service Management Setup
Module 03: Service Items
Module 04: Service Orders
Module 05: Working on Service Orders
Module 06: Planning Management
Module 07: Service Contracts
Module 08: Additional Features
Learn about the type of business to which service management is intended.
Learn about the benefits of service management.
Explain the structure of service management.
Demonstrate how to set up service management.
Learn about service items.
Explain how to set up service items.
Learn about service orders.
Explain how to set up service orders.
Introduce service contracts.
Describe planning management and service contracts.
Explain the use of the Job Queue
Learners taking this course must have basic knowledge of Microsoft Dynamics NAV 2013.
It is recommended that the learners complete the e-learning course Introduction in Microsoft Dynamics NAV 2013 R2.